Tag Archives: Business

“We Have Always Done It This Way” ~ Are Your Business Processes Helping or Hindering?

ContinuousProcessImprovementWritten by:  Sandra Stone

In many companies, when they are asked why they follow a certain process, this is the answer received. This ‘office-lore’ is often based on processes put in place many years ago, and may not reflect current company goals, and may not be using current technology and knowledge.

Your business is run by many processes that all work together to achieve your company goals. People are the process; the tools they use include knowledge, rules and technology.

As company goals, people and technology change, the business processes often need to be changed and improved to enable you to meet your goals.

Customers are continually demanding better products and services, and companies are striving to be able to do more, with less effort and at the highest possible quality. One of the major inhibitors to achieving these goals are Business Processes that are contributing to errors, duplication, bottlenecks, frustration and cost increases.

A Business Process Improvement exercise can help you improve existing systems and processes and it includes taking into account technology capabilities to help streamline operations and avoid waste.

One of your biggest assets in improving efficiencies, effectiveness and agility in the marketplace, is your SYSPRO ERP System. SYSPRO V7 takes advantage of the latest technology, to provide more functionality, more mobile capabilities, more automation capabilities and more integration capabilities. By leveraging SYSPRO V7 capabilities, you have the opportunity to improve your business processes, reduce inefficiencies, open the door to new products and services that you can deliver, and make it easier for customers and suppliers to do business with you.

Phoenix Systems experienced Business Consultants can work with your company to initiate and conduct Business Process Reviews. Once company goals are confirmed, then the process looks at each department or process, and basically addresses the following:

What are you trying to do?

How do you do it?

What works and does not work

What can be changed to make it better?

The resulting recommendations for improvement can encompass a wide range of activities. Some examples we regularly make are:

  • Use new functions in SYSPRO that can improve the process
  • Automate within SYSPRO tasks that are repetitive
  • Training for staff on new functions and new processes
  • Realign department responsibilities for different stages in the process
  • Reduce the number of spreadsheets in use, and have the data kept and maintained in SYSPRO – ‘one version of the truth’
  • Relook at old custom solutions to see if still required, as that functionality may now be a part of the latest version of SYSPRO
  • Bar coding and scanner solutions for Inventory and Warehouse Management
  • Automate the creation of Web Site orders in SYSPRO
  • Clearly define responsibilities and work flows, and ensure they are documented and staff members are trained on the workflow processes.

And one final comment: Business process improvement is not a static exercise. The most successful companies implement CONTINUOUS Process Improvement programs, so that ongoing fine tuning reflects the ever changing goals of the company, the market place, compliance requirements and technology.

 

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Find Your Business Intelligence Story….

Written by Oksana Slipenkyj.

Our article on Business Intelligence begins with a story….

It waSnoopys a dark and stormy night, when you needed to drive to a restaurant that you’d never been to before. Your car was covered in ice and snow, you didn’t have a snow brush, the wipers stopped working, your headlights were dim, the dashboard gauges barely visible and the GPS wasn’t turning on. Driving through a blizzard to somewhere you don’t know how to get to, without any aids or tools is almost impossible, and not something most of us would like to try.

Now imagine the car you’re driving is actually your organization, and the blizzard is our economy. That restaurant you’re trying to get to – that’s your company’s strategic objectives – increased market share, improved cash flow, new products and so on. The navigational aids are the Business Intelligence tools that help you steer your organization.

Business Intelligence is a set of tools or techniques that transform raw data into useful information for analytic purposes.

DataThese days, lack of data is not the problem. Your various systems – ERP, Quality, Warehouse Management, CRM, HR – all produce large amounts of raw transactional data about customers, products, sales, production and so on. The challenge is to be able to transform this data into meaningful, actionable information that you can use to gain results.

So what has your data done for you lately?
Information is an asset, and one that can help you gain a competitive advantage.
However taking all those gigabytes of raw data and coming up with meaningful measurements takes a few steps.

What are your company’s Key Performance Indicators?
Key Performance Indicators (KPI’s) are metrics that help you evaluate your success – these can be things like sales targets, sales opportunities, product performance, manufacturing bottlenecks – whatever your company wants to track and measure. KPI’s can help you answer basic questions like: Questions

  • Who is buying what? And who is NOT buying.
  • Where do our sales come from?
  •  Is our inventory at the right levels?
  •  How can we make our production even more efficient?
  •  What have our Account Managers been doing?

KPI’s can lead you in making both operational and strategic decisions that directly impact your bottom line.

Transform your Data into Information and compare to your KPI’s

Analytic tools take your raw data and turn it into something you can actually use.

Phoenix Systems offers a variety of BI tools that work with your SYSPRO data and other databases.

There is no one size fits all solution, there is a suite of tools that you can utilize in the way that makes the most sense for your organization. These range from customized reports, automated report delivery, Analytic tools, Dashboards, and more. They can be available on demand, on a desktop, or on a mobile device or through email.

Business Intelligence tools are also scalable, you don’t have to do everything all at once. Pick a few key areas to focus on, and some key performance indicators and this will give you the most payback.

Visualizations help with decision-makingCharts

Present your information in a way that makes sense to you – you can go far beyond traditional grids and use graphical elements – they aren’t just a pretty picture – they can help you visualize large amounts of data quickly and aid in understanding and decision-making.

BIIf you don’t have this kind of information today, how do you make these decisions? Do you go by gut feel? Do what you’ve always done? Do what your competitors are doing?

There is a better way. It’s called Business Intelligence. Running a business without BI tools is like driving a car in a snowstorm without working headlights or gauges. It can be done, but you can get there faster and safer with a few tools.

Luckily our dark and stormy night story does have a happy ending. While the current economic forecast is challenging, you have lots of data, and there are many options for how to use this to help your company succeed.

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