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Productivity Crisis in Canada?

Canadian Manufacturers and Distributors have traditionally lagged behind their American counterparts in terms of productivity. This gap is mainly the result of American business commitment to investing more in information and communications technology when compared to similar Canadian organizations.

A recent report by BDC ( points to an alarming increase in the gap between these two economies.  Here’s a short outtake (1 minute) of the presentation delivered by Michael Denham, President and CEO of BDC.


What is concerning is the dramatic rate of the growth of the gap between the two countries.  Traditionally, Canadian business has relied on currency exchange gaps in order to compete.  That band aid doesn’t seem to be working as well this time around.  So what’s the answer?  It’s time to understand how and why organizations are not competitive.

Improving productivity creates real gains in profitability, quality, new business opportunities and competitive positioning.  Essentially, commitment to improving productivity on a continuous basis is the foundation for long term and enduring success and survival of the business.

Phoenix Systems has been providing solutions to boost business productivity for more than 35 years.  Is your business reaching its full potential?  Contact us for a complementary productivity consultation at

To view the full BDC broadcast, refer to this link.




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Check out this article about Phoenix Systems by Business Elite Canada


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by | January 2, 2014 · 11:37 pm

Integrated Systems-The Way To Go For SMEs

As SME businesses grow, they often realize that certain internal processes fail to keep up with demand. The ability to scale the business effectively and efficiently while maintaining customer service and support is paramount to the success of the business.

Unfortunately, most companies try to solve these problems in the quickest, least expensive ways possible – procuring software that address these individual pain processes.

However, this typically leads to one of the biggest challenges facing growing organizations – a network full of disparate standalone databases or data centres, each running data that does not communicate with each other, and is also not integrated with the company’s ERP.

As the business continues to grow, these un-integrated systems create operational inefficiencies that can hinder the customer relationship and, ultimately, negatively impact the bottom line.

This invariably leads to:

• Wasted Employee Productivity
• Lack of Real-time Visibility
• Integration Cost Centres
• Customer Experience issues

On the other hand, here are some of the key areas in which growing companies can benefit from operating in an integrated environment:

• Process efficiency across the entire organization
• Real-Time Visibility and access to all data
• Significant IT time and cost savings

Using an enabling technology like e.Net to integrate bolt-on software or custom programs with your ERP solution quickly and easily enables companies to operate more seamlessly using one trusted single source of truth.

Sophisticated business software packages help you manage your data and operations. e.Net helps you manage and streamline your sophisticated business software packages.

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Integration Starts With e.Net

We at Phoenix Systems have come to realize that many companies, especially those in supply chain and manufacturing, use at least two business software applications that need to exchange information.

And given the e.Net framework on which SYSPRO is now built, customers are starting to want to connect external devices, such as tablets, smartphones and scanners, to their business software more and more.

Integration facilitates information sharing, reduces duplicate data entry and enables data to be stored in one place for consolidated reporting and analysis.

In other words, integration enables you to establish your Single Source of Truth.

So if you want to:

  •  Allow customers to email you orders, or place orders over the Internet, without having to recapture the information manually…
  • Let trusted suppliers update the status of an order on your system…
  • Perform a stock-take with a handheld device…
  • Enable web access so that your mobile workforce can query stock and place orders while on the road…
  • Integrate an industry-specific application with SYSPRO…

Check out some of the Benefits of SYSPRO e.Net.

In our opinion, e.Net is the absolute BEST value of any SYSPRO module, as it is a one-time purchase whose value can be easily amortized across virtually limitless applications.

Drop us a line or talk to your sales rep if you want examples of some real world applications that our customers are already using through the power of e.Net!

You’ll be glad you did…


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Syspro Gives You Access to Valuable Hidden Data

The ability to access “hidden data” is a must for organizations to execute efficient and rapid product recalls, notes SYSPRO USA President Joey Benadretti.

“While the utilization of ‘big data’ helps a company identify trends and chart future courses, the importance for numerous companies to have access to ‘hidden data’ cannot be overstated,” he says.

“One of the underlying principles of basing business decisions on ‘big data’ is that the ability to access the volume, variety, and velocity of data tends to compensate for data errors”


Manufacturers and distributors in a wide variety of industries (i.e. food, aerospace, automotive, pharmaceutical and others) must be able to
connect and correlate relationships, hierarchies and multiple data linkages to facilitate the recall of products that may contain tainted ingredients or faulty parts that could cause harm or even death.

SYSPRO lot traceability and serial tracking data affords extensive and precise visibility up or down the supply chain, as well as providing specific component to parent tracking, thereby providing the means to expedite recalls, should the need arise.

SYSPRO optionally allows specific traceable components to be reserved for specific work-orders, as well as providing the flexibility of specifying the parent traceable numbers at the beginning, during or the end of the manufacturing process.

While the cost of a recall can be devastating on its own, this number excludes the extensive human expense involved in the recalls.

The ability and speed to collect the required data can cut recall time to hours rather than days or weeks and significantly reduce the costs of the recall.

Manufacturers and distributors using SYSPRO also have the option of running a variety of reports that use “hidden data”‘ to provide management with effective decision making tools.

SYSPRO helps many manufacturers and distributors access both ‘big data’ as well as the ‘hidden data’ needed to streamline their supply chains, make effective management decisions and employ extensive ‘backwards and forwards’ component and product traceability for speedy recalls.

For more information on how Phoenix Systems and SYSPRO can help you better manage your hidden data contact us today.

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The Paperless Office

People have been talking up paperless offices ever since the dawn of the digital age.

It’s easy to see why: there are a lot of benefits to going paper-free. Doing so can seriously cut the costs of your firm’s consumables. It can also enable easier collaboration, especially if you maintain an easy-to-access repository for all digital files.



As cloud-storage options become more sophisticated and secure, you’d think every firm would be keen to virtualize their paper trails. However, paper consumption has increased more than 20% over the past two decades, even as new and better tools become available to reduce it. Seems companies just can’t get enough of paper, and many of these are firms that are trying to be paper-free.

Why Do Some Paperless Offices Fail?

Despite good intentions, most firms are still buried in hard copies. So why the disconnect? Phoenix Systems knows the answer:

Because most companies simply don’t think through how they’ll actually go paperless.

Phoenix Systems has helped customers successfully go paperless, but many others make one or more of the following missteps. Avoid them and you’ll have much better odds of finally quashing your firm’s paper addiction.

1. Waiting For the Perfect Moment

As with all changes that are difficult, people tend to put off doing it until conditions are just so. As a result, you find many entrepreneurs vowing to go paperless…just as soon as they have more time, maybe next fall, or when this major project is done. The trouble is, that time never comes.

  2. Becoming Overwhelmed by the Backlog

When a firm decides to go paperless, it’s very easy to get overwhelmed by the sheer magnitude of the endeavor. Does “paperless” mean no paper on hand at all? What does that mean for those cabinets full of old invoices and purchase orders? Do you have to scan them all?

It’s easy to get daunted by this proposition, but the best way to ease in a paperless mandate is to do it gradually. Scan all new documents, and tackle old documents on an ongoing basis.

If you really do want all your archives digitized, there are some pretty inexpensive ways to do it. Desktop scanners are cheaper and faster than ever and some models can process up to 40 pages per minute. Armed with this equipment, an intern or part-timer can digitize the contents of an entire filing cabinet in a few hours.

3. Failing To Set Document-Management Rules

If you’re going to go paperless, it’s in your best interest to set some rules about what your organization needs to keep, and for how long.

A good document-management policy will define all these factors, and will factor in legal considerations (e.g., define how long you must hold on to receipts for tax purposes), as well as company preferences (e.g. determining whether certain types of files aren’t worth keeping).

4. Clinging On To Paper Copies

Nothing quite defeats the purpose of virtualizing all documents like keeping hard copies around, too. Blame discomfort with reading on a screen, blame the standard “we’ve always done it this way” attitudes, but far too many paperless initiatives are sidelined when staffers insist on clinging on to paper copies.

For more information on how to go paperless, contact your Phoenix Systems sales rep.



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Phoenix Systems Ranks No. 312 on the 2013 PROFIT 500


Newmarket, ON – PROFIT Magazine today ranked Phoenix Systems No. 312 on the 25th annual PROFIT 500, the definitive ranking of Canada’s Fastest Growing Companies. Published in the Summer issue of PROFIT Magazine and online at, the PROFIT 500 ranks Canadian businesses by their revenue growth over five years.Phoenix Systems, a business consultancy and reseller of world class ERP software & unified communications services, made the PROFIT 500 list with five-year revenue growth of 173%. 

“To celebrate the 25th anniversary of the Fastest-Growing Companies in Canada, the PROFIT 500 has expanded to recognize the entrepreneurial achievements of more than 500 Canadian companies,” says Ian Portsmouth, Editor-in-Chief of PROFIT Magazine.


“PROFIT is proud to now showcase Canada’s forward-thinking small business entrepreneurs and honour their talents and innovations.”


“Phoenix Systems is honoured to be on the PROFIT 500 ranking,” says CEO Dan O’Toole. “This exciting achievement reflects the increasing strength of our products and services in the SME marketplace and the dedication of our team.  It is especially gratifying given our 32-year business history.”


About PROFIT Magazine and PROFITguide.comPROFIT: Your Guide to Business Success is Canada’s preeminent publication dedicated to the management issues and opportunities facing small and mid-sized businesses. For 31 years, Canadian entrepreneurs and senior managers across a vast array of economic sectors have remained loyal to PROFIT because it’s a timely and reliable source of actionable information that help them achieve business success and get the recognition they deserve for generating positive economic and social change. Visit PROFIT online at Phoenix Systems

Phoenix Systems is a Canadian business that has been providing North American companies with integrated business software, services, consulting and custom software since 1980.  A value-added reseller of SYSPRO software for more than 25 years, Phoenix Systems is North America’s largest SYSPRO reseller, and is a recognized leader in delivering effective, affordable, business-critical solutions to the SME marketplace. Phoenix Systems is headquartered in Newmarket, ON and has offices in Winnipeg, Vancouver and Portland, OR.

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